All-O-Matic, Inc - Return Policy - Return Merchandise Authorization, Product Returns, Order Returns, Customer Returns, Ecommerce Returns, Return of Goods

ADVANCE REPLACEMENT POLICY

All-O-Matic will advance replace boards within the first two (2) years of installation, provided the following conditions are met: • Installer must call All-O-Matic technical support from the field to troubleshoot the problem. • Serial number(s) and date(s) will need to be provided. • If the item is determined to be defective, the customer will be given a RMA number by tech support to give to their distributor.
• If the distributor already has an advance replacement item in stock (not a new item from stock), it can be provided to the customer. New items taken from stock at the discretion of the distributor will not be replaced with new items without prior approval from All-O-Matic. The distributor will send a PO to All-O-Matic to send the replacement item. If a replacement is not available, the distributor will send All-O-Matic a PO with the RMA number to be sent a replacement (Direct shipment to your customer option is available). Please include a brief description of the problem when sending in the board. NOTE: A replacement will not be sent without a PO. Email all POs to [email protected]
• The defective item(s) needs to be returned to All-O-Matic within 10 days. If the item(s) is not returned, the distributor will be invoiced for the item.
• If a defective item is returned with evidence of a power surge, water damage or hit by a vehicle (not covered by warranty), the distributor will be invoiced for the item. It is the distributor’s responsibility to bill the customer for the item. • If the customer does not provide an RMA number provided by All-O-Matic, the defective item cannot be advanced and must be sent in for repair and return.

REPAIR AND RETURN POLICY
All-O-Matic does not charge for repair and return boards, within or out of warranty. As long as there is no power surge or water damage, and components are still available, All-O-Matic will repair and return the board to the customer at no charge.
• Please include a brief description of the problem when sending in the board for repair